To Luxe Hair Lounge,
A luxurious hair experience.
Sarah Plank, owner and stylist at Luxe Hair Lounge, uses her years of industry experience to create modern and on trend looks, customized for every client. Sarah is a master stylist, Redken certified colorist, Babe hair extension certified master, Brazillion Blowout certified, Barbicide certified, and is proficient in all hair types and textures.
Schedule an appointment or a complimentary consultation to see all this luxury studio salon has to offer.
Last minute cancelations make it next to impossible to fill that appointment time. For that reason, there is a strict cancelation policy at Luxe Hair Lounge.
Please give at least 24 hours notice if cancelling or rescheduling appointments (even more notice is preferred!). Failure to provide at least 24 hours notice will result in a 25% of service(s) charge, added automatically to the card on file, or due before a future appointment can be scheduled.
Failing to come in for an appointment, or cancelling an appointment within 1 hour of appointment, makes it impossible to fill that time, and unfair to any waitlisted guests. For that reason, there is a strict no-show policy at Luxe Hair Lounge.
Any appointment that falls into the no-show category, will be charged 100% of service(s) value, this is also added automatically to the card on file, or due in full by other payment method. No future appointments will be given if there is more than 1 no-show on file for any client.
Adjustment & Refund Policy
Luxe Hair Lounge strives to ensure every client leaves 100% happy. If you are ever unhappy with your service, please reach out within 7 days of the date of service to have anything adjusted. We are happy to adjust anything you feel is not right!
After the 7 day period, it will be considered maintenance and charged a fee of up to 100% of services to be rendered, so please do not hesitate to ask.
Adjustment services, or "re-do's", are for services where the outcome did not meet your expectations.
For instance- a slight tweaking of tones, lightness, darkness, length, layers etc
A color/cut/style that DID meet your expectations, but end up being something that you no longer like, will not be considered an adjustment, and services provided may be a charge.
Unfortunately, Luxe Hair Lounge is unable to issue refunds for any services, deposits or products.
Some exceptions may be made for extenuating circumstances, at the discretion of Luxe Hair Lounge. Please contact us directly to discuss options.